EXCHANGE & RETURNS
EXCHANGE & RETURNS
EXCHANGE & RETURNS
Turn your returns into profitable opportunities
The ideal solution for brands to manage returns and exchanges effectively, improving profitability, customer satisfaction, and environmental impact.
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
Client Stories
"With Dawa, we don't have to worry about reverse logistics anymore, allowing us to focus on maximizing our growth efforts."
Enrique Pich-Aguilera Molins
Carmen Says| CEO
Client Stories
"Dawa is the ideal solution for managing returns and exchanges: fast, intuitive, and with a team that’s always attentive. It saves us time and makes our day-to-day easier."
Samanta Rabasa Coma-Cros
La Croixe | CEO & Founder
Client Stories
"Dawa improved our return analytics and reduced customer friction. Easy to use and integrate, with an excellent support team. 100% recommended."
Angels Casanovas Garcia
Joyerías Fina García | Brand & Ecommerce Director
Client Stories
"Dawa provided us with a complete and efficient solution for managing returns and exchanges, exceeding our expectations with a simplified process tailored to our needs."
Fernando Maluenda
Megasport | Marketing & Communication Manager
Client Stories
"Dawa has simplified our online returns, improving reverse logistics and offering a fast and efficient experience for both us and our customers."
Carlos Truyol
Ria | Managing director
Client Stories
"Dawa improved our response times and made online returns easier. The integration was quick and seamless, with constant support. 100% recommended."
Sergio Acosta
Ferroni | E-Commerce Manager
HOW IT WORKS
HOW IT WORKS
Transform your returns and exchanges management
A return experience designed to eliminate friction for our customers
Dawa offers a seamless return experience with an intuitive, user-friendly interface that simplifies the process and enhances customer convenience.
White label solution fully customizable with your brand
Our interface is fully customizable to align with your specific branding requirements, ensuring a tailored and cohesive brand experience.
Provide an outstanding return experience using our logistics solution
We provide the best pickup options and multiple delivery methods, including locker systems. We also manage in-store product returns for added convenience.
We take care of product reconditioning and packing for you
Dawa handles all aspects of product reconditioning and packing, ensuring that your items are ready for resale and presented in a perfect condition.
Integrated with leading e-commerce systems and adaptable to proprietary technology
Our easy-to-integrate solution guarantees seamless compatibility and flexibility, effortlessly adapting to any business setup.
We can provide customer credits from their returns or handle refunds
With our white-label virtual wallet, you can retain revenue from returned products, enhancing customer loyalty and boosting profitability.
HOW IT WORKS
Transform your returns and exchanges management
A return experience designed to eliminate friction for our customers
Dawa offers a seamless return experience with an intuitive, user-friendly interface that simplifies the process and enhances customer convenience.
White label solution fully customizable with your brand
Our interface is fully customizable to align with your specific branding requirements, ensuring a tailored and cohesive brand experience.
Provide an outstanding return experience using our logistics solution
We provide the best pickup options and multiple delivery methods, including locker systems. We also manage in-store product returns for added convenience.
We take care of product reconditioning and packing for you
Dawa handles all aspects of product reconditioning and packing, ensuring that your items are ready for resale and presented in a perfect condition.
Integrated with leading e-commerce systems and adaptable to proprietary technology
Our easy-to-integrate solution guarantees seamless compatibility and flexibility, effortlessly adapting to any business setup.
We can provide customer credits from their returns or handle refunds
With our white-label virtual wallet, you can retain revenue from returned products, enhancing customer loyalty and boosting profitability.
DASHBOARD
DASHBOARD
DASHBOARD
All the information for better decision-making
A central hub for monitoring key metrics and managing your after-sales, providing essential information that enables informed decisions with real-time insights.
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
How do exchanges and returns work?
How do exchanges and returns work?
How do exchanges and returns work?
What happens after I return a product?
What happens after I return a product?
What happens after I return a product?
Can I exchange a product for a higher-value item?
Can I exchange a product for a higher-value item?
Can I exchange a product for a higher-value item?
How can I track my return?
How can I track my return?
How can I track my return?
What types of returns are offered?
What types of returns are offered?
What types of returns are offered?
Empowering brands to win in the circular economy
Copyright ©Dawa. All rights reserved.
Empowering brands to win in the circular economy
Copyright ©Dawa. All rights reserved.
Empowering brands to win in the circular economy
Copyright ©Dawa. All rights reserved.